common questions

HOW FAST CAN YOU ANSWER MY QUESTION?

We respond to messages and emails in the order they are received and we try to respond as quickly as possible. We usually respond within 24 hours of receiving a message or email.

 

CAN I CHANGE MY DELIVERY ADDRESS AFTER MY ORDER IS PLACED?

Once an order has been placed, our warehouse staff can pack and ship your order within 24 hours, so it is not always possible to process address change requests. If you discover an error, please email us ASAP with your name and order number so we can attempt to make a correction(s) to your package before it departs. There's no guarantee we can make it, especially once it leaves our warehouse, but we'll do our best!

 

HOW LONG IS THE TREATMENT PERIOD?

Order processing times are between 1~3 business days after the day you placed your order. Most packages are prepared within 24 hours, but if our inventory is exceptionally backed up, processing times can be up to 3 business days after the day you placed your order.

 

GENERAL SHIPPING INFORMATION:

Our warehouse processes and ships all orders Monday - Friday (excluding major holidays). After you place your order, your package should be shipped out within 1~2 business days after your order is placed, and you will receive an email with the tracking number shortly after. E-Packet is our primary carrier for US customers and for customers in countries/regions such as Canada, Europe, UK, Australia, New Zealand, etc. Depending on where you live, packages are delivered within 5~14 days from the delivery date.

 

WILL MY ORDER COME IN A PACKAGE?

Depending on the size of your order, you may receive separate packages that may arrive 1~2 business days apart.